Karriere

Job description

• Aider à la réalisation et adaptation de contenu écrit, photos, films, dossiers, campagnes, présentation
• Coordonner l’adaptation et la traduction de contenu
• Soutenir l’équipe marketing dans la mise à disposition d’assets pour les marchés
• Apporter un soutien administratif dans les tâches quotidiennes
• Superviser l’implémentation de l’outil de suivi des budgets marketing par les marchés
• Planifier le calendrier de publication réseaux sociaux
• Analyser et consolider divers rapports (PR, campagnes organiques, campagnes payantes, réseaux sociaux etc.)
• Participer au développement et à la gestion d’évènements
• Soutenir la valorisation historique via des recherches documentaires
• Aider à la collecte du fond d’archives

The Role

As a Sales Associate, you will be an integral part of the team, providing exceptional customer service, driving sales and contributing to the overall success of the boutique.

• Striving to achieve KPI’s and store sales targets
• Make sure the highest level of customer service is being upheld at all times
• Handle transactions for all types of sales according to company policy
• Provide fast and efficient band replacement or link adjustment for customers
• All new products to be displayed in accordance with Tissot guidelines
• Assist with stock availabilities, delays, back orders, and stock countAttend regular training and continue to develop your knowledge of the brand

Job description

In this role focusing on the Boutique stores, you will work closely with the Brand Manager to lead and direct the Boutiques towards achievement of sales target in compliance with Company’s policies & guidelines in operations

Retail Sales

• Accountable for sales target achievement for Retail business.
• Assist Brand Manager in monitoring the sales targets and other retail KPIs and propose timely action for review.
• Monitor sales performance at individual Boutique staff level and propose timely action if required.
• Control and monitor CRM programs to be implemented in the stores.

Retail Operation, Visual Merchandising

• Maintain the SOP and improve retail operations to ensure compliance and guidelines are met.
• Oversee the security set-up to ensure that all stores are properly equipped with the optimum security measures, monitor its effectiveness and compliance.
• Monitor day to day operation/running of the boutiques and communicate with supplier/contractor for maintenance of the stores. Ensure housekeeping rules & regulations are being observed and carried out accordingly.
• Control and manage visual merchandising in all stores and ensure it meets the VM guidelines. Execute change of window animation for all stores following the brand guidelines.
• Work closely with the marketing personnel to execute and ensure all Retail POS materials are updated timely to synergize with the launch period/s and assist to provide visual materials to the mall if required.

Retail Team Management

• Oversee staff duty roster planning, leave plan, recruitment, control of headcount and staff expenses. Supervise all boutique staff to ensure compliance of all the SOP including areas such as punctuality, attire, greeting etc.
• Guide, support and motivate retail staffs to ensure job retention and work closely with Management and HR to ensure lower staff turnover and higher job satisfaction amongst the retail staff.
• Oversee and ensure that staff receive basic trainings (upon joining) and continuous training on products knowledge and soft skill for better sales performance.

Inventory Management and Control
• Manage stock for all boutiques and be accountable for stock holding and compliance of company guidelines.
• Work closely with finance and logistics on stock take and implement regular stock check and report discrepancy.

Customer Care Support
• Daily interacting with B2C & B2B customers in response to product or customer service requests in a professional, accurate & timely manner.
• Responsibility for e-mail enquiries incoming through Salesforce , customer care hotline, live chat and other channels dedicated to B2C & B2B inquiries.
• Providing support and comprehensive information related to the after sales services (warranty and post-warranty terms, repairs’ status, estimations; spare parts’ availability and prices etc.) as well as the brand, collections and technical specifications

Others

• Responsible for renovation and repair projects of the boutiques. Coordinate retail new store openings with Brand Manager and marketing personnel.
• Assist in handling customers complaints.
• Support ad hoc assignment or any other relevant tasks as & when required.

Job description

• Oversight of Customer Care department.
• Champion ongoing development of the department.
• Workforce planning and development.
• Talent Management, including coaching and mentoring.
• Lead organisational culture change within department.
• Motivate the teams and create an environment of overall collaboration, communication within the departments
• To effectively manage Customer Care inboxes and workflow, remaining adaptable at all times in order to adhere to Service Level Agreements within the Customer Service Department
• To manage team performance, development and absence including recruitment, conducting 1:1’s, personal development meetings, providing coaching and conducting formal meetings
• To inspire your team to put the customer at the heart of everything we do by demonstrating the highest level of customer service skills and motivate them deliver first contact resolution
• To ensure accurate data recording within the team
• To manage and follow-up customer complaint escalations and enquiries in a professional, timely and responsive manner
• Continuously develop your personal knowledge and understanding of products, services, company procedures/policies and our customers’ expectations.

Descrizione del posto

Job description

Job description

Your responsibilities

• Independently manage selected global sponsorship partnerships.
• Build and maintain strong relationships with external stakeholders
• Lead and oversee brand activation events worldwide.
• Coordinate all sponsorship-related operations, including branding, activation, and media.
• Develop and implement activation strategies in collaboration with key markets and external consulting agencies.
• Evaluate partnership performance through KPIs and post-event analysis to drive continuous improvement.
• Serve as the primary liaison between Tissot HQ and federations/rights holders for on-site operations (e.g., hospitality, accreditation, ticketing, TV coverage, PR activities).
• Ensure optimal brand visibility and strategic product placement at major events.
• Supervise on-site operations in collaboration with sponsoring partners and local teams.
• Maintain daily communication with internal stakeholders and alignment with partners to ensure seamless cross-functional execution.
• Plan, manage, and monitor activation budgets linked to key events.
• Oversee the marketing and activation activities across international Tissot markets.
• Coordinate the development and execution of licensing initiatives.
• Manage and coordinate high-level hospitality programs at global events.

Property focus :
Basketball (NBA, WNBA, FIBA World Cup, FIBA), selected sports events and many other relevant events for the international team (non-exhaustive list).

Descrizione del posto

Descrizione del posto

Job description

We are currently recruiting an Assistant to the CFO & Administrative Coordinator based in Le Locle.

We are looking for a team player, with a solution-oriented attitude, being able to stay calm and focus on the priorities in every situation.

Your responsibilities

• Bring daily support to the CFO in all administrative tasks (filing, mail and deliveries, calls and correspondence, team calendar management, scheduling meetings and appointments, management of the agenda and the expense reports, travel support, etc.)
• Coordinate together with all services concerned (Assistant to the CEO, Reception & Hospitality Teams, Internal Services, etc.) all activities linked to the reception of visitors and hospitality on site
• Support the finance team in activities such as :
  
  • Organization and minutes of internal and external meetings
  • Preparation of documents (e.g. monthly reporting), presentations and support with follow-up tasks
  • Execution of controlling activities in the marketing investments field as well as the internal control system (ICS)
  • Control and approval of internal requests and forms (suppliers’ creation, travel requests, loan for use, marketing forms, etc.)
  • Validation and follow up of expenses reports
  • Filing and archiving of finance documents
• Participate to ad hoc department projects
• Support targets in compliance with the group’s policies and procedures
  
  

Job description

You’ll be responsible for ensuring a high-quality execution and deployment of the Public Relations strategy worldwide in terms of announcements, events and their amplification. Leveraging launches, sports partnerships and ambassadors, in order to grow the brand presence and drive brand awareness, engagement and increase the positive conversation around the brand globally. You will orchestrate the content creation around these activations (creation of highly engaging content for multiple channel outputs, especially digital and social media) and adaptation for Tissot on a global level in line with the overall communication strategy and objectives.

This role involves developing and implementing mid to long term content strategies providing best in class assets to the different stakeholders according to their needs. You will contribute to the success of the strategy by providing best practices and next-generation trends in those areas.

Your mission

• Collaborate with HQ marketing teams to contribute to integrated global brand communication efforts,
• Coordinate with external suppliers or create marketing and public relations materials, including press releases, press kits, briefs, presentations, editorials, and newsletters,
• Develop and maintain an effective interview database, preparing drafts as needed and monitoring results,
• Create exciting experiences to support campaigns, launches and events,
• Review approved editorial partnership content under the supervision of the International PR Manager,
• Build and maintain relationships with watch blog partners, ensuring timely delivery of assets by providing the material necessary, open communication and reporting,
• Develop a communication plan around events in collaboration with the Marketing Departments,
• Act as primary point of contact and specialist for subsidiaries for event activations,
• Oversee and travel to events to uphold the brand’s high-quality image and ensure accurate communication of the defined brand message globally,
• Supervise and coordinate content creation efforts with the creative content team (photographers, videographers, agencies), providing art direction and offering clear guidance for consistency and adaptation across various channels,
• Identify and ensure ambassador engagement opportunities in collaboration with the Sponsorship and PR teams,
• Manage the media monitoring platform and analyse reports to provide insights that enhance PR strategy,
• Stay updated on trends within the watch industry and beyond,
• Contribute innovative ideas to improve the efficiency of PR communication and activations.

Functie

Voor de Tissot Boutique in Amsterdam Kalverstraat, zijn wij op zoek naar een Sales Associate met een passie voor horloges. In deze Boutique ben je ambassadeur van Tissot en neem je de klanten mee in jouw enthousiasme. Je bent verantwoordelijk voor het gehele verkoopproces en adviseert klanten bij hun keuze in aankoop van hun nieuwe Tissot horloge. Samen met het team zorg je ervoor dat de Boutique en de collectie verzorgt eruitzien. Ook ben je verantwoordelijk voor een stuk aftersales zoals reparaties.